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Webinar: Improving Delivery Of State Nutrition Assistance Claims With Business Process Reengineering

 

 

Business Process Reengineering (BPR) is about initiating and sustaining continuous improvement in what we do – whether it’s building cars or processing SNAP claims.

Welcome to a five-part webinar developed by IMPAQ International for the State of Colorado Supplemental Nutrition Assistance Program. These 50 minute modules were originally presented in a single day on September 21st, 2015 and benefited from the talents and support of many individuals.

Module Topics

  • Module 1 - We learn what BPR is
  • Module 2 - We see evidence of the successes these techniques can bring
  • Module 3 - We discover that BPR is not “one-size-fits-all”; that there is more than one approach to Business Process Reengineering, though they all share some things in common
  • Module 4 - We find out that the most important characteristic of BPR, regardless of the specific approach, is its emphasis on the development of a new culture where change is embraced; where successful innovation is celebrated, and the occasional failure of a process improvement experiment is deemed a necessary step on the path to improvement
  • Module 5 - And, finally, we summarize the lessons learned by IMPAQ and the Colorado BPR teams as a result of our work in Colorado under contract to the USDA Food and Nutrition Service.

Other Resources

 

Thank you for watching.

For More Information

If you have questions about how to apply these lessons to your state’s programs, contact John Beakes, Director of Business Process Reengineering, at IMPAQ International.

IMPAQ International - Business Process Reengineering Webinar - Introduction from IMPAQ International on Vimeo.

IMPAQ International - Business Process Reengineering Webinar - Module 1 from IMPAQ International on Vimeo.

IMPAQ International - Business Process Reengineering Webinar - Module 2 from IMPAQ International on Vimeo.

IMPAQ International - Business Process Reengineering Webinar - Module 3 from IMPAQ International on Vimeo.

IMPAQ International - Business Process Reengineering Webinar - Module 4 from IMPAQ International on Vimeo.

IMPAQ International - Business Process Reengineering Webinar - Module 5 from IMPAQ International on Vimeo.