INNOVATIVE THINKING
RIGOROUS APPROACHES
REAL WORLD IMPACT

 

Project

Evaluation of Tools and Practices to Improve SNAP Compliance

Official Title
Improving SNAP Compliance
Location(s)
Denver, Colorado and surrounding counties
Dates
2/2016 – 6/2016
Market
Social Programs Practice Areas
Practice Areas
Child Nutrition and Hunger
Food Security
Nutrition Programs
State and Local Government
Supplemental Nutrition Assistance Program Integrity
Services
Process Evaluations
Technical Assistance
Client
Colorado Department of Human Services, Office of Economic Security
Methodologies
Qualitative Data Analysis

IMPAQ conducted an analysis of the practices in five Colorado counties—Adams, Boulder, Denver, Douglas, and Jefferson—used to reduce SNAP error rates. The goals of this project were to assess their practices for identifying systems, tools, practices, staff capacity, and other issues affecting SNAP error rates and to develop strategies to improve compliance with SNAP processing, benefits payment, and program service delivery. 

Our report detailed promising practices and made recommendations for state support to improve service delivery. Each of the five counties received an individualized report of the results and recommendations for process improvements that would allow them to continue to reduce their SNAP error rates.

We completed an in-depth analysis, which included:

  • Collecting performance and operational data and information on county tools and resources;
  • Conducting multi-day site visits to learn about processes, staffing patterns, challenges, and promising practices; and
  • Examining the ways county staff interacts with the Colorado Benefits Management System to understand workarounds and challenges that may contribute to errors.

Our team included senior researchers and analysts, with expertise in SNAP policy, business process reengineering, Lean methodologies, qualitative research, and previous experience with state SNAP agencies.