Ms. Shannon Walsh

Ms. Shannon Walsh (M.P.H., Health Policy and Management, Johns Hopkins Bloomberg School of Public Health; M.B.A., Johns Hopkins Carey Business School) is a Senior Research Associate at IMPAQ International with more than 8 years of experience in quantitative and qualitative research with a focus on patient-centered care.

Ms. Walsh brings experience across the private and public sectors in project management, project implementation, consultative services, and the translation and synthesis of data into focused action plans for clients. Her experience across industries provides a diverse background in patient-centered care, access to care, and innovative health care delivery models. At IMPAQ, Ms. Walsh is responsible for the execution and oversight of the Center for Consumer Information and Insurance Oversight (CCIIO) contract: Analytic and Technical Assistance Support for Exchange Operations. This work provides technical assistance to the Division of Plan Management Policy and Operations in supporting their primary operational activities including the certification and recertification of Qualified Health Plans (QHPs), including small group market plans and stand-alone dental plans. Ms. Walsh provides day-to-day oversight, contract management, technical content review and oversight, and policy expertise across the CCIIO contract.

Prior to joining IMPAQ, Ms. Walsh was a Senior Program Consultant for a payer initiated Patient-Centered Medical Home (PCMH) working closely with Primary Care Physicians to identify opportunities for cost savings and quality improvement, utilizing population health level data and health insurance industry-based risk adjustment tools to identify high-risk, high-cost patients for care coordination and care management opportunities. She also led the management of the Quality Scorecard tool to for the PCMH Program from a usability perspective, including vendor management, field usability, user testing initiatives, content gap analysis, and development of SOPs for data collection. Her work included the training and mentoring of PCMH Program Consultants on nationally recognized quality measures developed/endorsed by AHRQ, NCQA/HEDIS, and NQF, including strategizing opportunities to identify gaps in care for patients and improving patient and PCMH Program quality outcomes. Ms. Walsh has also worked extensively in the development and validation of patient-reported outcomes (PRO) questionnaires in line with guidance released by the Food and Drug Administration (FDA); including qualitative skills focused on in-depth concept elicitation and cognitive debriefing interviews, focus group moderation, and qualitative data analyses (coding, harmonization, assessment of saturation). Ms. Walsh also has extensive experience in competitor reviews, content gap analyses, and evidence-based research and practices.