The Partnership for Patients (PfP), created by the Centers for Medicare and Medicaid Services, is working to reduce preventable harm in hospitals by 40% and 30-day readmissions by 20% by collaborating with and providing guidance and resources to Hospital Engagement Networks (HENs). These are groups of acute care hospitals working together to improve patient safety.
As the National Content Developer, IMPAQ supported the spread of evidence-based best practices by coordinating these efforts and providing technical guidance. We, and our partners, leaders in patient safety, developed, managed, and incorporated improvements across the PfP support contractors and HENs and provided leadership in the execution of virtual/web-based Communities of Practice that support the delivery of PfP content. We also delivered training through scalable distance learning methods such as webinars and video conferences and dissemination of research and training materials.
We leveraged a range of expertise and methodologies, including organizational psychology, clinical medicine, data analysis, Agile, and Project Management Book of Knowledge-aligned processes. Our team included experienced clinicians, industrial psychologists, data analysts, economists, quality improvement experts, and an expert in program management/operations. The team’s work in this area includes: TeamSTEPPS – Healthcare Quality Improvement and organizational change; program management excellence in complex technical assistance projects; and clinical expertise in health care delivery, health care quality, and patient safety.