National Implementation of the AHRQ TeamSTEPPS Program

Official Title
The National Implementation of TeamSTEPPS
Washington, DC; Columbia, MD
9/2015 – 9/2016
IMPAQ Health
Mixed Method Evaluations
Agency for Healthcare Research and Quality
Sub To
The Health Research & Educational Trust (HRET)
Data Collection, Analysis & Reporting

IMPAQ continued to evaluate the spread of TeamSTEPPS (Team Strategies and Tools to Enhance Performance and Patient Safety) through the National Implementation program. This patient safety program developed Master Trainers who implement the TeamSTEPPS tools and strategies in their organizations.

Our evaluation tracked participants over time and used a multi-level approach that aligns with the Kirkpatrick model of training program evaluations. First, we collected data on participants’ reactions to the program, through an evaluation form that assesses the extent to which they liked the course and their intent to use what they learned. Six months later, we assessed the same participants, to identify if and how they have implemented TeamSTEPPS, and we collected:

  • The number of facilities and individuals they trained;
  • The tools and strategies they implemented and where they were implemented; and
  • The perceived outcomes of implementing TeamSTEPPS.

In addition, we continued to be involved in the evaluation efforts of a number of other TeamSTEPPS efforts, including the TeamSTEPPS 2.0 Online Master Trainer Course and the TeamSTEPPS for Office-Based Care program.

Those involved in this project understand the science of team training. The senior technical advisor has more than 10 years of experience with the TeamSTEPPS program. This includes leading the development of the original skill-based curriculum and the National Implementation program. The IMPAQ project team also developed several of the measurement tools that are included in the TeamSTEPPS curriculum for individual users and used in the national program’s evaluation efforts.