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Report

Evaluating the Accessibility of American Job Centers for People with Disabilities: Final Report

Official Title
Evaluating the Accessibility of American Job Centers for People with Disabilities: Final Report
Author
Anne Chamberlain, Aaron Heuser, Amy Kracker Selzer, Kay Magill, Maxwell Matite, Eileen Poe-Yamagata & Linda Toms Barker.
Dates
2016
Market
Workforce Development
Practice Areas
Disability Employment Initiative
Disabled Workers
Workforce Development
Workforce Issues
Workforce Training
Source
U.S. Department of Labor.
Date: 
2017
Citation

US Department of Labor. (2016). Evaluating the Accessibility of American Job Centers for People with Disabilities: Final Report. Washington, DC: Chamberlain, A., Kracker Selzer, A., Magill, K., Matite, M., Poe-Yamagata, E. & Toms Barker, L.

In 2012, the US Department of Labor's (DOL) Chief Evaluation Office (CEO) contracted with IMPAQ International and its partners, the Burton Blatt Institute (BBI) and Universal Designers and Consultants (UD&C), to measure the accessibility of American Job Centers (AJC) for people with disabilities. The bulk of previous research on AJC accessibility involved case studies or limited surveys focused on specific issues. Prior to this study, there had been no comprehensive survey of AJCs. In addition, the majority of earlier studies focused on compliance checklists, rather than a broader concept of accessibility that focuses on usability.

The main objective of this study is to rigorously measure the accessibility of the nation's AJC system to people with disabilities and, based on this information, make recommendations for improvements, as appropriate. This study addresses the following primary research questions:

  • To what degree do AJCs provide accessible services to people with disabilities (overall accessibility)?
  • How does this vary by the type of accessibility (physical, programmatic, and communication)?
  • How does accessibility vary by the characteristics of AJCs (e.g., affiliate vs. comprehensive or urban vs. non-urban)?