US Department of Labor. (2016). Evaluating the Accessibility of American Job Centers for People with Disabilities: Final Report. Washington, DC: Chamberlain, A., Kracker Selzer, A., Magill, K., Matite, M., Poe-Yamagata, E. & Toms Barker, L.
In 2012, the US Department of Labor's (DOL) Chief Evaluation Office (CEO) contracted with IMPAQ International and its partners, the Burton Blatt Institute (BBI) and Universal Designers and Consultants (UD&C), to measure the accessibility of American Job Centers (AJC) for people with disabilities. The bulk of previous research on AJC accessibility involved case studies or limited surveys focused on specific issues. Prior to this study, there had been no comprehensive survey of AJCs. In addition, the majority of earlier studies focused on compliance checklists, rather than a broader concept of accessibility that focuses on usability.
The main objective of this study is to rigorously measure the accessibility of the nation's AJC system to people with disabilities and, based on this information, make recommendations for improvements, as appropriate. This study addresses the following primary research questions: